Client Escalation Form

Thank you for bringing this to our attention. Please fill out the details below so we can resolve your concern as quickly as possible.

First Name *

Last Name *

Email *

Phone *

Service Date *

MM-DD-YYYY

Service Type *

Standard Cleaning
Deep Cleaning
Move-in/Move-out
AirBnb/STR
Commercial Cleaning
Post-Construction
Other
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Address

Street Address *

City

State

Postal code

Issue Category *

Missed Areas
Quality Issue
Punctuality/No-Show
Communication Issue
Cleaner Issue
Other
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Supporting Evidence (if any)

Upload photos/videos/files (optional)

Complaint Details *

Please describe your concern in detail

Preferred Contact Method *

Phone Call

Text Message (Standard text messaging rates may apply)

Desired Resolution *

Re-Clean Service

Refund/Discount Consideration

Other: _________________________

If "Other", please indicate here.

Acknowledgment

I understand that NeoClean Solutions will review my concern and may contact me by phone, text, or email to resolve my complaint.

Terms & Conditions
By submitting this form, I confirm that the information provided is accurate. Complaints must be submitted within 48 hours of service completion to qualify for our 24-Hour Fix-It Promise. Resolutions may include a re-clean, service credit/discount, or other remedies at NeoClean Solutions’ discretion.

I have read and agree to the Customer Care & Satisfaction Policy.

By providing your phone number, you consent to receive service-related communications from NeoClean Solutions via phone call or text message. Standard messaging and data rates may apply. You may opt out of text communications at any time.